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Why hasn’t the cryptocurrency I sent to my CoinDeck wallet arrived?

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A cryptocurrency transaction is only considered complete once it has been confirmed six times by separate nodes on the blockchain. This can take between 30 minutes and 15-16 hours (in extreme cases). As soon as your transaction is confirmed on the blockchain it will appear in your CoinDeck account.

If you wish to track the number of confirmations your transaction has amassed, you can click on your transaction ID from your CoinDeck dashboard. You will be redirected to a blockchain explorer.

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